Warranties and Returns

Secure Shopping

Custom Auto Accessories, Inc. is proud to provide you with secure shopping online. Please note that our servers use Secure Sockets Layer (SSL), a premier encryption technology that works with all commonly used browsers.

The "s" in "https://" at the beginning of our URL means you are logging into our secure page.

Custom Auto Accessories, Inc. has also obtained a digital certificate from Network Solutions, a top provider of Internet Trust Services. When you enter a secured portion of our site, an image of a closed lock or a solid key should appear in the bottom bar of your browser window. If you click on this image, a small popup window displaying site-security information will appear. This certificate guarantees that your personal information is being transmitted in secure (encrypted) form to an Custom Auto Accessories, Inc. Web server.

Finally, when you registered for an account at CustomAutoAccessories.com, your personal information was protected by your password. It is important that you keep this password confidential. No employee of Custom Auto Accessories, Inc. will ever ask you for your password.

Damage and Loss

Once the freight carrier takes possession of the article to be delivered it becomes that freight carrier's responsibility and liability to deliver the goods to the customer. Customer must inspect shipment immediately upon arrival. It is the customer's responsibility to report any shipping related damages to the carrier immediately. If package has been damaged or lost in shipping, please contact the shipping company first. Once the shipping company has been notified of the problem, then please contact us to state what has happened. If a claim is filed with the freight carrier, the claim must be settled between the carrier and the receiver. Its the carrier's responsibility to resolve all damage claims with the customer. This process can vary in time from 30 to 90 days until claim is completed.

Warranty Information

Custom Auto Accessories, Inc. provides the customer with the highest level of warranty protection in the automotive accessory industry. Each and every product/item we sell is protected with a Lifetime Warranty. Only at www.CustomAutoAccessories.com will you, the customer, find this level of total product line protection. Every effort has been made to research, develop and test our products for use. Please be advised that no warranty exists on products used for purposes different than for what the product was indended. Warranty is valid from date of purchase, provided that the product has not been subject to abuse or misuse in its use or installation, or has not been subject to modification or alteration. Products must be installed as supplied. Warranty does not cover damage caused by negligence, lack of maintenance, accident, abnormal operation. The warranty is non-transferable.

All warranty claims require proof of purchase and must be approved by an authorized representative of Custom Auto Accessories, Inc. Customer will be responsible for return shipping to Custom Auto Accessories, Inc. Upon receipt of product we will inspect item and examine warranty claim. Any warranty claim accepted will be compensated simply by either store credit or replacement of a product of equivalent value. No additional fees for installation or any other cost will be reimbursed with warranty.

Returns and Cancellations

We allow our customers to return or exchange items purchased from us as long as a request is made within 14 (fourteen) days of receipt of product. If you aren't pleased with your purchase you can return it for a refund so long as you follow the guidelines listed below.

All returned orders could be subject to a 20% restocking fee. Orders that are canceled before shipment could be subject to a $10.00 cancellation fee. Any product that is refused upon delivery, the customer is responsible for shipping of the product both ways.

We will exchange any UNUSED item for another item of equal value. If the new item is of greater value, customer will be responsible for any price difference. If new item is of lesser value, difference could be subject to a restocking fee. Customer is responsible for all shipping of exchanged items.

Customers must carefully choose the correct vehicle because custom embroidered products and custom floormats and custom sunshades can be returned only for a replacement of equal or greater value. These items are custom made for each order to specific vehicle requirements.

ALL RETURNS MUST FOLLOW THESE THREE STEPS:

1. Customer MUST obtain an Return Merchandise Authorization.

We can not accept any item for return without a valid RMA number from an authorized representative of Custom Auto Accessories, Inc. Please call us Toll Free at 1-877-712-4222 / fax us at 1-877-714-4222 or email us at returns@customautoaccessories.com with reason for return.

2. Customer MUST return item in original UNUSED condition.

We cannot accept any returned item that does not have its original included parts, is not in its complete and sellable original packaging, or has already been installed. Any items that have been returned in poor condition or missing parts will NOT be credited and will be returned at the customers expense.

3. Customer MUST pay for shipping to return item.

We will not pay the shipping fees to have the item returned to us.

Contact Information

Let us help you in the best way possible. You may contact us either by phone, fax or email. We are committed to providing a reply as quickly as possible.

Customer Service: 1-877-712-4CAA
Sales: 1-877-712-4CAA
Fax: 1-877-714-4CAA
Email: Sales@customautoaccessories.com

Address:
Custom Auto Accessories, Inc.
100 Cedar Point
Peachtree City, GA 30269